We understand that travel plays an important role in our lives and that COVID-19 has affected how we make travel decisions. This challenge requires all of us to shift how we do business and live our day-to-day lives.
If you need to cancel for COVID-19 related issues, you may do so within 72 hours of your arrival date and receive a full deposit credit if you either reschedule your stay or apply the non-refundable deposit toward a gift certificate for a future booking.
We will continue to reevaluate our policies as the City and State update their mandates. To learn more about what we are doing for the health and safety of our guests and staff, visit our COVID-19 Updates page on our website and the State of WV.
Our Standard Cancellation Policy:
At Mendenhall 1884, we know life can offer many challenges and unexpected changes. We make many preparations, including purchases and scheduling our staff, based on reservations. Cancellations affects us greatly, therefore you must agree to the following cancellation policy at the time of booking.
If your plans change after your reservation is confirmed and you booked directly through our website or via phone, cancellation notice is required 14-days in advance of your arrival date. With this advance notice, we will refund your credit card deposit minus a $50 cancellation fee, per room reserved. The $50 cancellation fee also applies to changes to your arrival/departure date that result in a shorter stay.
Reservations canceled less than 14-days prior to your arrival date will be charged in full unless your room(s) are re-booked by another party. We will make every effort to re-book your room(s) and will refund any room(s) we are able to re-book minus a $50 cancellation fee per room reserved.
Mendenhall 1884 does not take responsibility for changes to your reservations due to inclement weather, unforeseen changes to travel plans, personal sickness or injury, or family emergencies.
We highly encourage guests to consider purchasing trip insurance in the event an emergency arises that impedes your travel plans. A visit to InsureMyTrip.com to compare affordable options is well worth your travel investment. All canceled reservations, regardless of notice or reason, will be charged a $50 minimum cancellation fee.
No refunds are provided for late arrivals, early departures, no-shows, or weather-related cancellations.
Cancellations MUST be made by phone, not via email. Please call 304-500-2433.
If you made your reservation through a third-party website such as Booking.com, Expedia, HotelTonight, or Airbnb, you are bound to the cancellation policies agreed to when booking on their website. The cancellation policies on their website do differ from our standard cancellation policies and range between 50%-100% loss of your deposit. Any reservation made on a third-party website must be canceled through the third-party website.
By booking directly with Mendenhall 1884 via our website or by phone, you are always better protected.