Berkeley Springs Wellness Retreat Cancellation Policy:
This cancellation policy applies to all advance reservations and registrations for the Berkeley Springs Wellness Retreat. Because this experience involves advance scheduling, accommodations, wellness services, vendor coordination, and event-related purchases made specifically on behalf of attendees, we kindly ask all guests to carefully review the following policy prior to booking.
Cancellation Schedule
- Cancellations received on or before July 23rd
(up to two weeks prior to the event) will receive a full refund, less a $125 administrative cancellation fee. This fee helps offset non-refundable credit card processing charges, registration handling, and administrative costs associated with your reservation. - Cancellations received between July 24th and July 31st
(up to 7 days prior to the event) will receive a refund less $500. At this stage, event-related purchases, accommodations, wellness arrangements, staffing commitments, and other preparations have already been secured on your behalf. - Cancellations made on or after August 1st
(less than 7 days prior to the event) are non-refundable due to the significant commitments and expenses incurred in preparation for your participation.
Mendenhall 1884 Inn Standard Cancellation Policy:
At the Mendenhall 1884 Inn, we understand that life can bring unexpected changes, travel interruptions, and personal emergencies. At the same time, each reservation requires significant advance preparation on our part, including staffing, scheduling, room preparation, specialty purchasing, and holding accommodations exclusively for your stay. Because cancellations directly impact our small inn and our ability to serve other guests, we kindly ask that all guests carefully review and agree to the following cancellation policy at the time of booking.
Direct Reservations (Booked Through Our Website or By Phone)
For reservations booked directly with Mendenhall 1884 Inn through our website or by phone, cancellation notice must be received at least 14 days prior to your scheduled arrival date.
- Reservations canceled with at least 14 days’ notice will receive a refund of the amount paid, less a $75 cancellation fee per room reserved. This fee helps offset administrative costs, payment processing fees, and reservation handling expenses already incurred.
- The $75 cancellation fee also applies to any changes made to your reservation that result in a shortened stay, including adjustments to your arrival or departure dates.
Cancellations Within 14 Days of Arrival
Reservations canceled less than 14 days prior to arrival will be charged in full unless the reserved room(s) are successfully re-booked by another guest.
While we will make every reasonable effort to re-book canceled accommodations, refunds can only be issued for nights that are re-booked. Any approved refund will still be subject to the $75 cancellation fee per room reserved.
Please note:
- All canceled reservations, regardless of timing or reason, are subject to a minimum $50 cancellation fee.
- No refunds will be issued for:
- Late arrivals
- Early departures
- No-shows
- Weather-related cancellations
- Changes to travel plans
- Personal illness or injury
- Family emergencies
- Transportation delays or interruptions
Travel Insurance Recommended
Because unforeseen circumstances can arise, we strongly encourage guests to consider purchasing travel insurance to help protect their travel investment. Trip insurance may provide coverage for unexpected events that could interfere with your travel plans.
For guests interested in coverage options, we recommend visiting:
Cancellation Procedures
To ensure proper documentation and confirmation, all cancellations must be made by phone. Cancellations submitted by email, text message, voicemail, or social media will not be considered valid cancellation notice.
Please call:
304-500-2433
Third-Party Reservations
Guests who book through third-party travel websites or platforms — including companies such as Booking.com, Expedia, or Airbnb — are subject to the cancellation policies and terms agreed to through those respective platforms.
Please be aware that third-party cancellation policies may differ significantly from Mendenhall 1884 Inn’s direct booking policy and may result in the loss of 50% to 100% of your deposit or reservation payment.
Any reservation made through a third-party provider must also be canceled directly through that provider’s website or customer service platform.
Guests who reserve directly through Mendenhall 1884 Inn by phone or through our official website generally receive the greatest flexibility and protection regarding reservation changes and cancellations.
Thank you for your understanding, cooperation, and support of our small historic inn. We sincerely appreciate the opportunity to host your stay in beautiful Berkeley Springs.