Terms & Conditions

COVID-19 Update:

We understand that travel plays an important role in our lives and that COVID-19 has affected how we make travel decisions. This challenge requires all of us to shift how we do business and live our day-to-day lives.

As of May, 2021, we are able to host guests from across the United States without any quarantine or testing requirements subject to no state(s) being added to the West Virginia CDC travel ban list. We highly encourage all guest to get vaccinated, yet it isn’t required to stay at our INN.

We can provide a contactless check-in, if preferred by our guests and stated at the time of making ones’ reservation. As your Innkeepers, we look forward to meeting you in person and giving you a little tour of our beautiful home and to your room, to make your stay, that much more comfortable. We will gladly work with our guests, per your comfort level. Please just communicate your desire. If nothing is indicated, we will greet you and start spoiling you, right away! We will have our masks and ask that you provide the same as some area’s we won’t be able to maintain the 6’ distancing. This is subject to updates, as we navigate COVID-19 responsibilities.

Guests are responsible for maintaining 6’ of social distance between other guests and staff members by all means possible.

Only registered guests are allowed inside the house or on the grounds. No outside visitors will be permitted.

Breakfast:

As life-long entrepreneurs, we feel strongly to support our community and will provide an in-room coffee/tea “bar” with lite fare to start your day. By 8AM, you can find local bakery items, fresh fruit and other delights, in our dining room until 9:30AM. The electric tea kettle and Nespresso Machine will always be available.

We hope you’ll enjoy this walkable town, visit our local coffee shop and restaurants throughout your stay, for more robust meals.

Added Treats:

Check our website or in your rooms, will have a menu of packaged activities during your stay which could include afternoon tea or wine in the garden with charcuterie boards, cigar and bourbon nights, live music, etc… PLUS what’s going on that weekend within our sweet small town! For a town of around 400 residents, we are a very active community with regards to music, festivals and outdoor activities.

Non-Refundable Deposit:

Currently & Subject to Change: You will be charged a $50 non-refundable deposit instead of a one-night deposit. Remaining balances will be charged on the day of arrival.

For new and existing reservations, if you need to cancel for COVID-19 related issues, you may do so within 72 hours of your arrival date and receive a full deposit credit if you either reschedule your stay or apply the non-refundable deposit toward a gift certificate for a future booking.

We will continue to re-evaluate our policies and opening dates as the City and State update their mandates. To learn more about what we are doing for the health and safety of our guests and staff, visit our COVID-19 Updates page on our website & with the State of WV.

Health Concerns:

As Innkeepers of Mendenhall 1884, your health and well-being are one of our top priorities. We do not believe in heavy chemicals and products. We provide as close to organic and natural product/low to no scent, as we can offer yet to the level of providing a safe and healthy atmosphere for our guests. All efforts are taken in our selection of towels/linens/cleaning/food/drinks provided for your stay.

Fresh mountain water will be available in each room, to enjoy your coffee and tea.

Reservations:

For reservations made directly on our website or via phones, a first-night deposit plus lodging tax is required to secure your reservation and will be charged to the Visa, Mastercard, Discover, or American Express card provided. If booking your reservation less than 14 days before your arrival, the entire reservation amount will be charged to your credit card.

The remainder of your balance is due at check-in and can be paid by credit card or cash. Your reservation is not confirmed until your deposit has been successfully processed. An automatic confirmation will be sent by our reservation system to the email you provide. Guests electing self-check-in or arriving outside of the normal check-in hours will have the remaining balance charged the day the self-check-in information is provided.

Reservations made through third-party websites such as Booking.com, Expedia, HotelTonight, and Airbnb will be charged a 100% deposit at the time of booking.

Friday and Saturday nights must be booked together. There are no check-ins or check-outs on Saturdays. Holiday or special event weekends may include additional night requirements.

Only two guests per room with no exceptions. This is how our rooms are licensed and we cannot allow for additional beds, air mattresses, or cots, as an older home and our local fire codes.

AGE REQUIREMENT:

As much as we love children and pets, our INN has been designed to be a peaceful, relaxing, recharging, clean adult escape. To respect all our guests, we have chosen to provide this service to our guests. Enjoy this time for you and/or your loved one/friends, to simply have a place to escape. If you need to bring pets or children, we are happy to recommend our local INN neighbors that could possibly accommodate this request. We request 18+ for a stay at our INN.

In an effort to provide you with a contactless stay & clear communication, you agree to receive text messages through our mobile concierge services, prior, during, and after your stay. You can opt-out anytime by replying STOP.

Check-in and arrival times are scheduled from 3PM-6PM

We will text message or call you the day before your arrival to confirm your arrival time. If you are not sure of your arrival time or will be arriving later than 6PM, we will provide instruction, based on our location and timing. Its rare we can accommodate an early check-in but we are always happy to store baggage. Please call to make these arrangements in advance.

Check-out time is anytime before 11AM

If you need to leave before breakfast is set out, please just let us know BEFORE 6PM the night before and we will be happy to prepare a bagged lite-fare breakfast to take with you. This will be left outside your bedroom door for you.

A late check-out must be arranged in advance with the Innkeeper to assure there is ample time to prepare the room for guests arriving later that day.

Other Policies:

Your room rate includes your in-room coffee/tea center with lite fare (pre-determined based on your length of stay) as we will NOT enter your room for the days you have booked your room UNLESS you request additional, daily service for an additional fee of $25 per day. This would give you a room with your bed re-made, fresh towels, wipe down, and replenish anything you may need.

We are trying to provide you with a contactless room; once service is provided before your arrival, no-one will enter to allow for a comfortable stay.

With that said, should you need additional towels, bedding, toiletries, just ask! We want you to have a comfortable and enjoyable stay.

Included:

Free WIFI use in each room, a desk in the main office, should you need space to work during your stay (it will be shared space with the Innkeepers), use of the common spaces indoors and out, locally sourced and crafted toiletry products, coffee, tea, lite breakfast fare as indicated above, and minimal off-street parking available. Afternoon Tea/Espresso with fresh baked cookies.

Special Packages:

Include though not limited to:

  • Anniversary
  • Birthday
  • Wine in the Garden & Charcuterie Boards
  • Tiny-Wedding Venue
  • Cigar and Bourbon Nights (weather permitting)
  • LIVE music

Please chat with your Innkeeper, prior to your arrival, so we can be prepared to provide the details, for your special package.

FEEL FREE: To bring your favorite instrument and relax on the covered porch, in the gardens, or in our living room space. We are trying to collect guitars, a piano, small instruments to allow guests a chance to soak in this time for themselves/to share their love with others.

Since people tend to travel with their laptops and iPads, we felt its also a wonderful way to offer a home that is basically, unplugged, if a guest so desires this type of escape. We do not have TV’s however we do have high speed internet service with Comcast. While preparing the INN, prior to opening, we enjoyed walking, our time as a couple, meeting neighbors, experienced “porch sitting”, reading, thinking, music and more, so much, that we felt this experience is something we wanted to offer our guests, instead of how one may pass time at home.

NOTE:

Mendenhall 1884 is a NON-SMOKING & NON-VAPING HOME. For the health of our guests, smoking and vaping is NOT permitted anywhere on the premises, except the SECOND TIER – RIGHT CORNER back-yard (Innkeeper will point this out, upon request) no matter the weather. We are non-smokers yet understand that people have their habits. Please be extremely respectful and cognizant of others, your butts or this option will be removed/banded all-together.

There will be a minimum of a $250 cleaning fee imposed for smoking and vaping inside or close to the house. Please respect this beautiful, historic home and our need to provide a clean, healthy stay for all guests.

Your complete cooperation is expected.

Driving directions can be found on our website under the Find Us menu. Please visit Things to Do menu for a list of our favorite restaurants and other suggestions of how to enjoy your time in Berkeley Springs. Do you need us to make a reservation for you? Just give us a call!

This town is known as a spa town, there are many to choose from and a wonderful addition to your planned stay!

IMPORTANT:

Any violation of these policies will result in the need to find other accommodations immediately. Refunds will not be considered.

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